Our
commitment | Contact information | Acceptance
of use of this website
Florists'
listings and paid advertising |
Privacy | Disclosure
of personal information
Anonymous and
disguised orders | Spam and email attachments
Cookies, IP
addresses and customer tracking | Site
security and encryption
Substitutions | Method
of payment | Currency | Delivery
policy | Guarantee
Order status -
what to expect | Cancellation of
orders | Refunds | Complaints
Links and third
party websites | Copyright | Disclaimer | Applicable
law
Terms and
Conditions | Policy changes
Florist listing changes at canadasflorists.com.
If you are a florist, and you want to add you shop to our
directory,
click on Add your business information.
To change or correct your listing click on
canadasflorists.com change listing
Please include business name, city, state and the change
you want to make.
To remove your listing click on
canadasflorists.com remove listing
Please include business name and city where you are located.
Our commitment:
We aim
to please our customers in every way,
here's how
we're doing it:
canadasflorists.com
is dedicated
- to protecting the privacy of
all visitors to our website
- maintaining the security of
all transactions with our customers
- enhancing the shopping
experience for everyone who uses our services
or visits our website.
Acceptance of
use of this website:
If you do not agree
to all the terms and conditions on this page, please
do not use this web site. Use of any internal or
external links on canadasflorists.com
constitutes acceptance of the terms on this page. If
you do not agree with these terms, please exit this
site by closing the browser window.
Privacy:
canadasflorists.com
is dedicated to protecting the privacy of consumers
who use our interactive products and services. We
want to provide a safe and secure environment for all
consumers, and in particular, to ensure that
information provided by children is protected. Your
privacy is important to us. We keep your confidential
information confidential.
Children and
minors:
We take special care
to protect the safety and privacy of young people
using our website. We do not specifically collect
information about children, and we believe that
children should have their parents' or guardians'
consent before giving out any personal information.
We encourage you (adults) to participate in your
child's experience in cyberspace and to review all
the important safety tips before your child explores
the Internet.
We require that
children consult with their parents and obtain
consent before providing any data about themselves or
their families. In an effort to ensure that we do not
gather personal information from children, we require
that all individuals provide a valid credit card
number before completing a purchase. We also
recommend that children provide the personal
information of their parent or guardian rather than
themselves.
Information
about you.
We respect
your privacy.
While we collect
your private and personal information in order to
process your order, we are committed to protecting
your privacy and will not sell, rent or otherwise
distribute any of this information to any third party
unless we are required to do so by law (We will have
to share the recipient's name, address and telephone
number with one of our trusted affiliates in order to
effect non-local deliveries), and only authorized
employees who have been thoroughly trained in the
proper handling of customer information will be
permitted access to that information.
Information that is
provided as a result of your online purchase is
treated as highly confidential and is used solely to
complete the transaction. It will not be given, sold
or transferred to any other party for any other
reason.
Your personal
information is held securely in accordance with our
internal security policy. Our staff has access to
that information on a need-to-know basis only. We
will never give out your personal information to
others outside of our company and/or business
partners. We do provide the delivery florists with
the recipient information you provide for product
delivery purposes only.
We will collect
personal information including your credit card
number and shipping information. This information
will only be used to fulfill your order and will not
be shared with anyone other than the florist who
fills the order. Telephone numbers and email
addresses will only be used to contact you or your
recipient, regarding the order should the need arise.
Customers who supply
us with their telephone number(s) or email address
may receive telephone calls or email from us with
information or requests for information regarding
orders they have placed online. For your benefit,
please provide us with your correct phone number(s)
and/or email address. We will not contact you or your
recipient for any other reason.
Disclosure of
your personal information.
We will not disclose
information that you may give us as the result of
placing an order, such as your or your recipient's
name, address, email address, or telephone number to
any other persons, unless that information is
essential to fill an order you have placed in our
trust, or unless we are required to do so by law. If
the order is sent anonymously or with a disguised
name, see next paragraph.
Anonymous or
disguised sender orders.
Although we will
accept an order where a sender wishes to remain
anonymous, if the recipient calls to request the
sender's name, we will reveal the senders real name
without notice to the sender.
If you send an order
anonymously or with a false name on the gift card,
please do not call us to find out if and when the
order was delivered. If the recipient can't figure
out who sent the flowers or doesn't call you right
away, this means only that you shouldn't have sent
the order anonymously or with a disguised name, in
the first place.
You must provide us
with the name on the credit card being used for the
purchase. Banks will not accept credit card
transactions without the purchasers name. We can not
verify phone numbers and address if the only names we
have are anonymous or diguised as 'Guess who',
'Snuggle Bunny', 'da man' etc. We will decline an
order if we can not clearly determine the sender's or
recipient's real name, address, phone number, etc. If
you don't know the address, or the phone number of
the recipient simply indicate n/a on the order form.
We'll try to determine the information ourselves. If
we can't we'll contact you.
SPAM
(unsolicited email) and email attachments:
We dislike spam, and
will never expose our customers to spam. We do not
send unsolicited email (spam), and do not appreciate
getting it.
We never send any
attachments of any kind in our emails. If you recieve
an attachment from us, please delete the message, it
is not from us.
We never open email
attachments. We delete the message unread and un
opened. If you wish to communicate with us please do
so in a plain text email.
Cookies, IP
Addresses and Customer Tracking
Cookies
Cookies are small
bits of information that are stored by your browser
to identify you when you re-visit a webite. We do
not use 'cookies' of any kind.
IP Addresses
IP addresses are the
specific numbers assigned to the server that you use
individually or in conjunction with others to access
the internet. For each visitor to canadasflorists.com,
we automatically recognize the user's IP address, but
not the email address. We collect only the IP address
of visitors to canadasflorists.com.
in order to
- gather broad demographic
information
- track the patterns of behavior
of visitors to our site
- diagnose problems with our
server
- administer our website and for
general systems administration
- report aggregate information
to our advertisers
- customize the content and/or
navigation of our website
- complete user-initiated
transactions (if required)
- trace false, lost, malicious
or misdirected orders
Customer Tracking
In general, our
service automatically gathers certain usage
information like the numbers and frequency of
visitors to canadasflorists.com,
very much like television ratings that tell the
networks how many people tuned in to a TV program. We
only use such data in the aggregate. This collective
data helps us determine how our customers use our
website, and allows us to improve our website and
services to assure that it is as useful as possible
to the consumer.
Security and
data encryption:
Your security is of
the utmost importance! As a result, this site has
been developed to support secure online shopping
through the latest secure socket layer (SSL)
technology. This technology works best when using
Microsoft Internet Explorer or Netscape Navigator and
we strongly suggest that you use one or the other of
these browsers equipped with 128-bit encryption when
shopping on the internet. All of the information you
provide during the shopping process is encrypted for
your protection.
You will know you
have entered an encrypted area when you see a closed
lock or a solid key icon displayed on your screen. In
addition, a temporary window may open to inquire as
to whether or not you wish to enter this secure area
(You do!). You should also notice the site address
within your Address/Location field. If this address
starts with "https://" you can be assured
that you are within a secure site. Please look for
these signs before entering your billing information.
We use the latest
128-bit encryption technology in those areas of the
site which require you to provide your personal or
credit card information. This is done to protect you
from unauthorized use of the information you are
sending to our server. If you're using a browser that
does not support encryption or if you're in any way
uncomfortable with ordering online, simply call us
toll-free at 1-800-353-5889 to place your order.
Alternatively, you may print out the order form and
fax it to us at the same number.
This site has
security measures in place to protect the loss,
misuse and alteration of the information under our
control. This is done through the use of a digital
certificates. This certificate guarantees that you
are actually doing business with. This certificate
also encrypts your information during transit from
your browser to our server.
Substitutions:
Arrangements may
vary somewhat in size and appearance due to seasonal
availability and design interpretation. All selections shown
on this website are only representative of the types
of arrangements that our florists can prepare for
you, however due to regional and seasonal variations
some florists may not be able to fill your order
exactly as illustrated. Your order will be filled to
the specified amount with products of an equal or
greater value. If one of our preferred florists is
out of a particular item, we will substitute it with
a similar item of equal or greater value.
Method of
payment:
We accept Visa and
MasterCard credit cards.
Currency:
All products are
presented in Canadian dollars, and credit cards are
charged in Canadian dollars. The exchange from one
currency to another is performed by your financial
institution, and th final amount will appear on your
credit card statement in your currency.
Delivery policy:
canadasflorists.com
facilitates the delivery of quality floral products
nationwide. Although you should place your order as
far in advance as possible, we can process your order
for same day delivery, Monday through Saturday, if
you order prior to 11:00 AM of the recipient's time
zone. We can not make deliveries on Sunday or on
major holidays and we can not guarantee a specific
time of day for delivery. You may however choose
either morning or afternoon delivery. We urge you to
place your order at least two to three days before
the date needed, especially prior to any major
holiday. Your order will be delivered on the date you
specify during the ordering process.
Holidays
(Thanksgiving, Christmas, Valentine's Day, Easter,
Secretary's Day and Mother's Day)
- While we are pleased to offer
our customers same day delivery on orders
placed as late as 11:00 AM in the recipients
time zone on a regular non-holiday day, the
high volume of orders we handle during
holiday weeks prevents us from guaranteeing
same day delivery.
- Please choose a delivery date
2-3 days before the holiday to ensure your
orders are delivered on time for these
important days.
Non-Holidays
- Orders received after 11:00
AM, in the recipient's time zone, can be
delivered the following day.
- Orders received after 11:00 AM
on Saturday can be delivered on Monday.
- We cannot guarantee a specific
delivery time. You may however choose either
morning or afternoon delivery.
- Sunday delivery is NOT
available.
Guarantee:
We guarantee that
you floral arrangement will be fresh and beautiful.
Your satisfaction is our first priority! We pride
ourselves on the fact that we deliver only the
highest quality flowers from the best florists in
Canada. In the unlikely event that you are
dissatisfied with your purchase, please contact as
soon as possible at 1-800-353-5889 (Within 48 hours,
please!). If there is a problem with your order, you
will be contacted as soon as possible by email.
Conversely, if you have a problem, please don't
hesitate to contact us.
Order status:
We will keep you
informed of the progress of your order during the
entire process.
- Once you click the 'Send your
order' button, your order is sent to our
server. You will get an automatic email
confirmation of your order. This should
happen in less than 1 minute.
(if not, please check that you have not
mistyped your email address. If you have,
then just send a message with the correct
address.
Click on
canadasflorists.com correct email
If the address is correct, send yourself a
message to see if your mail server is
working. If you get your message then just
send us your email address.
Click on
canadasflorists.com correct email
If not, there is a problem with your email
server. Don't worry, we've recieved your
order, but you won't be able to get any of
the three confirmations that we'll send you.
Your order will be filled and delivered.)
- Within the course of the
current or next business day, you'll receive
an email that we have verified your order and
charged your credit card.
- Within the course of the
current or next business day, or sometime
before the delivery you'll receive an email
that confirms that delivery has been
scheduled for the date requested.
Cancellation of
orders:
Due to the
perishable nature of our products, all sales are
final upon delivery. However, if there is a problem,
please contact us immediately, within 48 hours of
delivery. As always, your satisfaction is our first
priority.
canadasflorists.com
reserves the right to cancel or refuse orders for
items or services
- offered at an incorrect price
- if the customers credit card
is declined by the customer's financial
institution
- if the credit card information
provided is inaccurate
- if the sender's information
provided is inaccurate or incomplete
- if the recipient's information
provided is inaccurate or incomplete
- if we are not able to complete
the order for any reason beyond our control
Refunds:
We will refund any
credit card charged the full amount charged if we
cancel an order at our option.
Complaints:
In the unlikely
event that you have a complaint about our products
and services, our procedure for handling your
grievance will be fair, effective and confidential.
If you do have a complaint please contact us as soon
as possible either by phone or email. Please have
your order details on hand. Upon receipt we will
investigate and if necessary contact the florist
responsible for delivery of your order. They may wish
to pick up the flowers in order to check them and
offer any advice that may be needed. If there is
clearly a problem the flowers will be replaced or you
may ask for your money to be returned.
We will do our very
best to reach a satisfactory outcome for all
concerned. We undertake to respond to your complaint
within 2 working days and resolve the problem within
7 working days. We will keep you fully informed
during the complaints procedure. We monitor any
complaints and welcome any customer comments to
enable us to continue to improve our levels of
service.
Links and Third
Party websites:
canadasflorists.com
disclaims any responsibility for the content of any
third party materials provided through or on this
site. Individual merchants listed on this site
provide their own order processing and customer
service. Any recommendation made on this site is a
personal opinion only and does not constitute any
form of warrant, guarantee, promise or assurance. The
merchantability or fitness for a particular purpose
of any product is not guaranteed. We do not warrant
or guarantee that the canadasflorists.com service
will be uninterrupted or error-free. We do not make
any warrant or guarantee, either expressed or implied
as to the accuracy, validity, completeness,
suitability, reliability, or currency of any
information content within its site or sites to which
it is linked to. No responsibility will be accepted
for call charges sustained as a result of automatic
connection to the internet due to advertisers page
refresh commands or for any reason. It is the
visitor's responsibility to disable automatic
connection in their Internet settings. Links to other
web sites are provided solely as a resource guide and
do not represent an endorsement or guarantee, either
expressed or implied. canadasflorists.com
does not assume any liability for any of the
products, services, or data of any other sites. canadasflorists.com
links to the content of other sites and as such has
no editorial control over the content of such linked
sites in the same manner that a public library has no
control over the content of the books it distributes.
It is the responsibility of the user to evaluate the
information, opinion, advice, or other content
contained within any site. Where a comment or
advertising message is labeled "free",
visitors should check that this is currently the case
before proceeding. canadasflorists.com
cannot verify the validity or quality of any
inclusions contributed by a third-party. This site
has not verified, reviewed or approved all linked
sites and makes no representation warrant or
guarantee as to any such sites' accuracy or
suitability. Links may contain adult-oriented
material, or material which some deem objectionable.
If you have any inquiries and disputes with linked
sites they should be directed to the individual sites
involved. Users link to any linked sites at their own
risk.
Copyright:
The canadasflorists.com
website is Copyright © 2001- 2005 to Alex Makarow,
all rights are reserved. Text, graphics, and HTML
code pertaining to canadasflorists.com
are protected by US, Canadian and International
Copyright Laws, and may not be copied, reprinted,
published, translated, hosted, or otherwise
distributed by any means without explicit permission
from Alex Makarow.
Users may not upload, post, reproduce, or distribute
in any way (including verbally) the contents or
intellectual property of canadasflorists.com
without obtaining permission from Alex Makarow.
All other trademarks, product names, and company
names and logos appearing on canadasflorists.com
website are the property of their respective owners.
Disclaimer:
This site is
provided by canadasflorists.com
on an "as is" basis. We make no
representations or warranties of any kind, express or
implied, as to the operation of the site or the
information, content, materials, or products included
on this site. To the full extent permissible by
applicable law, we disclaim all warranties, express
or implied, including, but not limited to, implied
warranties of merchantability and fitness for a
particular purpose. we will not be liable for any
damages of any kind arising from the use of this
site, including, but not limited to direct, indirect,
incidental, punitive, and consequential damages.
Applicable Law:
This site is designed and owned
by Alex Makarow and administered by Innovative Technologies
Distribution, dba canadasflorists.com, of the
province of British Columbia, Canada. As such, the
laws of British Columbia will govern these
disclaimers, terms and conditions, without giving
effect to any principals of conflicts of laws. We
reserve the right to make change to our site and
these disclaimers, terms and conditions at any time,
and without notice.
canadasflorists.com
224 Hoylake Road East
Qualicum Beach, British Columbia.
Canada, V9K 1L5
Terms and
Conditions:
The access and use
of canadasflorists.com
website constitutes the user's acceptance of these
Terms and Conditions which take effect from the
moment from which each user first uses this website.
The canadasflorists.com
website is maintained for the personal use and
viewing of users. However, we cannot be held
responsible or liable for any loss or damage due to
reliance on information obtained through
canadasflorists.com. The information in
the canadasflorists.com
website is provided on an "as is" and
"as available" basis.
The trade marks,
logos, names and images displayed on this website are
the registered or unregistered trade marks of
canadasflorists.com and others. Nothing in this
website should be taken as conferring by implication
or otherwise any license or right to use any trade
mark displayed on such website without the prior
written approval of canadasflorists.com
or such third party as may own the relevant trade
mark.
Use of this website
constitutes represents that you have read and
understood these terms and conditions and agree to be
bound by them. In order to use this site you must
agree to be legally bound and to abide by the terms
and to indemnify and hold canadasflorists.com
harmless from all alleged or actual damages, claims
and expenses relating to any warrant, guarantee or
representations made by the individual merchants or
linked sites. This also includes, without limitation,
attorney's fees. The use of this site for any reason
is deemed to be an agreement of this condition.
canadasflorists.com
shall not be liable for any direct, indirect,
incidental, special, or consequential loss or damages
however resulting from the access to and use of this
website and the information and materials contained
on them.. This includes, without limitation and even
if we are advised of the possibility thereof, any
damages for loss of goodwill or any and all other
commercial damages or losses including loss of
profit, that result from the use of, or inability to
use canadasflorists.com. In
no event will canadasflorists.com
be liable for indirect injury.
The user agrees not
to rely on any information obtained from canadasflorists.com
and indemnifies us from mistakes, omissions, errors,
interruptions, delays of service or performance,
defects, harmful components, viruses and bugs,
howsoever caused. It is the user's duty to execute
anti-contamination or virus software and ensure that
any information, if contaminated or infected, will
not damage the user's information or system. The
entire risk as to the use of canadasflorists.com
is with the user.
canadasflorists.com
is not responsible or liable for telephone, network,
ISP, electronic, computer or other communication
problems or failures of any kind. Personal
information sent to canadasflorists.com
is ultimately at the senders own risk.
Policy changes:
Whilst it is not our
intention to do so, canadasflorists.com
reserves the right to change policies, terms and
conditions at any time. Any such changes will be
posted on this page and become effective immeadiately
upon posting. Users are responsible for reviewing all
information posted on-line and the continued use of
the canadasflorists.com
website after changes are posted constitute the
user's acceptance of modified changes.
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